Companies that adopt the ERP software are able to enjoy a huge range of benefits, which leads to higher level of customer satisfaction through the following three ways:

Timely Product / Service Delivery

When a customer purchase a product / service with delivery, they expect the same product / service to be delivered to them on time. It is vital for companies to provide the timely product / service delivery required. As such, the ERP software ensures that deliveries are able to reach their destinations on time. ERP does it by managing the different processes that occur when customers place an order at the same time. The processes ranges from creating sales order to storing data to warehouse management. All these processes are handled at the same time, which improve efficiency, decrease delivery delays, and allow companies to provide timely product / service delivery.

Better Understanding of the Customer

Not only does the ERP Software store existing customer information, customer order history and buying behavior in a central system, but it also allow companies to keep track of all their customers. Companies can better understand their customers, and obtain more valuable insights to suits their needs. These insights include purchase patterns and other important statistics. Companies can better understand and serve customers to meet their expectations with these information.

Solve Customer Issues Efficiently

With its comprehensive storage of new and existing customer information, the ERP software will allow companies to access relevant details about the customers. This include details such as purchase history and payment methods. With the information, the company is able to address and resolve customer issues more efficiently. The software is especially useful for the customer service representatives.

All in all, a higher customer satisfaction will increase the chance of retaining them. Thus, it is vital to make use of the ERP software to enhance their customer satisfaction.