Sales is an important part in all businesses, and it includes building relationships with clients that could last a lifetime. To do that, one needs to understand the demands of the clients, and have a good grasp of the products that are relevant to the clients’ needs. So how can SAP Business One help with this? From having contact with a potential client, to making a sale and providing after-sale support, SAP Business One aids in the management of the entire sales process in a seamless and efficient manner. It also gives a comprehensive analysis of various sales opportunities and has accurate sales forecast.
- Managing Customers
In SAP Business One, all essential data of the customer is stored in one place. Analysis of the needs and preferences of the customer and their purchasing pattern can be done to create reports, allowing the sales team to have a better understanding of the customers.
- Developing potential opportunities
The sales team can enter potential opportunities and update information around the volume of the sales, the different stages of the sale and the estimated closing dates. With this information, it is made known in SAP Business One which customer has the highest potential, thus helping the sales team create a better pitch.
- Inventory linked directly to sales
Sales are linked to inventory such that the business can conduct quick checks to see what inventory is available, to ensure customer needs can be met before committing to one.
- Management of after-sale services
In SAP Business One, the Customer Relationship Management (CRM) feature is part of its application. Thus, businesses can effectively handle after-sales support and service contracts. Quick response to support related calls and queries can be done as well.